Comprehensive EX

The importance of a comprehensive approach to EX

Sean Holdmeyer and Zach Babbe Employee experience Leave a Comment

“EX is employee surveys!” “EX is employee engagement!” “EX is my org’s new ping-pong table!” Many leaders are doing their best to take advantage of the employee experience movement early on by attempting to prioritize and improve EX within their organizations. Unfortunately many are focused on the wrong things due to a general misunderstanding of the concept. As a leader, the first and most important part of improving your organization’s EX is understanding what it actually is. Understanding EX Employee experience (EX) is defined as the comprehensive set of interactions and observations an employee has within an organization. And it’s …

How effective leaders get results

How effective leaders get results

Laura-Jane Booker Employee experience, Engagement, Leadership Leave a Comment

Leaders need to get results: whether revenue growth, return on sales, efficiency, profitability, employee satisfaction, or employee engagement. Quite the task! So how on earth do leaders do it? One way is by influencing the organisation’s climate, which can account for a third of an organisation’s financial performance. How? Glad you asked! Six ways leaders can influence organisational climate Permit Flexibility – give employees the freedom to experiment and take calculated risks to achieve goals without unnecessary restrictions and micromanaging. Flexibility promotes creativity, innovation, and accountability over one’s work. Create Responsibility – give employees control over their own work to …

It's called work not awesome

It’s called work, not awesome

Michael Carden Employee experience 1 Comment

In my inbox last week. “I always read your HR posts with interest. They are sometimes very entertaining. I do however struggle to relate them to my job, as all my working years, its been a cat and mouse game of avoiding being shouted at or sacked. I’ve never known an employer that gives the slightest rats arse about what employees might think.” For many, worklife is bleak. Later that week, visiting a clearly still bemused new HR Director of SoMa* start-up. “It’s like the Wizard of Oz. You’re not in Kansas any more when the biggest HR challenge is …

The business case for measuring and managing employee mental wellbeing

Laura-Jane Booker Employee experience, Organizational culture, Wellness Leave a Comment

This is the second part in our employee mental wellbeing series. If you haven’t read it yet, check out part one: Encouraging employees to flourish. Here’s a quick recap. Employee mental wellbeing Mental wellbeing is a continuum. At the positive end you have flourishers. At the negative end you have languishers. The goal of any organisation is to enable all of their employees to be flourishers. Why? Because flourishers drive positive business outcomes such as engagement, productivity, organisational commitment, and organisational citizenship behaviours. Flourishers also take fewer sick days, are more resilient, and are less likely to seek employment elsewhere. …

Finder - medals of honour

The truth about millennials: global connectivity creates EX equality

Jamie Finnegan Employee experience, Organizational culture, Rewards & recognition 1 Comment

Create a global employee experience where everyone is equal, no matter which office they’re in. Remember when there was no easy way to access the internet and we couldn’t do our job effectively from anywhere other than our place of work? Me neither! Like many millennials, I was born around the same time as the world wide web, in the late 1980s. Although I still dimly remember the struggles of dial-up internet and a world where mobile phones were rare, for most of my professional life I’ve enjoyed robust internet connectivity. This huge advance in technology leads to a frequent …

Is your employee experience Theory X or Theory Y?

Robin Schooling Employee experience, Motivation Leave a Comment

Sixty years ago Douglas McGregor from the MIT Sloan School of Management presented two theories of workforce motivation he named “Theory X” and “Theory Y.” Over the intervening decades these theories have been used by leadership teams, HR professionals and OD folks as they craft and create HR policies, performance management programs, rewards and recognition, and work space design. If it’s been some time since you gave much thought to McGregor’s work, here’s a refresher: Employee experience Theory X vs Theory Y Theory X assumes that: people dislike work people want to avoid work (i.e. “people are inherently lazy”) people …

Encourage employees to flourish

The business case for employee mental wellbeing: encouraging employees to flourish

Laura-Jane Booker Employee experience, Wellness Leave a Comment

People tend to associate the term mental wellbeing with illnesses such as depression, schizophrenia, and bi-polar disorder. As a result, organisations tend to think it’s not relevant to everyone and shy away from addressing employee mental wellbeing. But what if I were to talk about stress, anxiety, and burnout? Suddenly, mental well-being becomes highly relevant because these are common work-related terms and issues that affect many employees. The languishing-flourishing continuum If employee mental wellbeing is a spectrum, at the positive end we have employees at their peak mental state – or flourishing. An employee who is flourishing is filled with …

We need to have a conversation about engagement

Karen Rayner Employee experience, Engagement, Feedback Leave a Comment

Numbers are easy*. Anyone can take an employee survey and make something of it: response rate is obvious, unhappy and engaged answers easily coded. We can chart results and turn them into reports and pretty infographics with a bare minimum of effort. 77% of employees hate the food in the cafeteria! 31% of millennials in Townsville stay for the beanbags! Numbers, saving us from too much thinking since forever. Unfortunately, numbers are also simple. Surveys in particular condense a whole heap of potentially mind-blowing information into a single, easily digestible figure. Say I discover that only 31% of employees think …

Superior EX why reinvent the wheel

Superior Employee Experiences: why reinvent the wheel?

Serge van Dam Employee experience Leave a Comment

Judging by the literature being published on the information-super-highway, the new titles being bandied about on LinkedIn and the real competition for talent, it seems that Employee Experience is a ‘thing’. Maybe even ‘the thing’ if you’re of an HR bent. As the great Steve Jobs used to say, and with good reason: “Good artists copy, great artists steal”.  So as someone who is passionate about using frameworks to help leaders communicate and bring about change more efficiently, I think HR practitioners should ‘steal’ the great work of the User Experience (UX) community and design thinkers around the world to …

Fairness: the same for everyone

Fairness – what is it, and how should it be measured?

Laura-Jane Booker Employee experience, Engagement, Rewards & recognition 2 Comments

Fairness is widely studied within academic literature, where it is known as Organisational Justice. However, it is not commonly measured within organisations themselves. Perhaps because organisations don’t fully understand its importance and relationship to business outcomes. In the literature, Organisational Justice is defined as “the extent to which employees perceive workplace procedures, interactions, and outcomes to be fair in nature” (Baldwin, 2004). It is typically broken down into three factors: Distributive Justice – the perceived fairness of the distribution of rewards based on work input. It is important to note that employees perceive fairness by comparing their rewards to that …

Like a boss

Is employee experience really all about your manager?

Tim Sackett Employee experience, Engagement 3 Comments

“Employees don’t leave companies. Employees leave managers.”  How often have you heard this over the past decade? A hundred times? A thousand times? We love saying this in the HR, management consulting, leadership training world. We use it for employee engagement and employee experience, to almost anything where we want to blame bad managers and take the focus off all the other crap we get wrong in our companies. The fact is, the quote above is mostly bullshit. Employees actually care about other things more The truth is, employees actually leave organizations more often over money than anything else. We …

Diversity is completely wrong

Diversity is completely wrong

Michael Carden Employee experience 2 Comments

He was literally leaping up the stage stairs. “C’mon everyone, let’s get those energy levels back up!” Far too Tony Robins for this small event. “Everyone, stand up!” Could I just ignore this? I reluctantly stood. I’d eaten too much buffet lunch. Who even was this guy again? I looked in the program while being exalted to tell the stranger next to me something that we had in common. He was from a heavy manufacturing company that had won a small town best places to work award. The speaker that is. The woman next to me was a real estate …

ROI of EX

The ROI of employee experience

Matt Johns Employee experience 3 Comments

All too often we hear business and public-sector leaders talk about how important their people are to their respective organisations. In fact, I suspect most who read this article would have heard phrases like “our greatest asset is our people”. Then why is it that so few choose to invest in creating truly great employee experiences? The answer, more often than not, is that this kind of investment is never seen as urgent, and more importantly, the ROI of employee experience is challenging to calculate. The reality is investing in your employee experience is likely to be one of the …

Guide to designing employee experience

Getting started with employee experience design

Jason Lauritsen Employee experience Leave a Comment

The reason I’m so bullish about the concept of employee experience design is that EX is proactively actionable, whereas traditional employee engagement practices are largely reactive. Organizations can intentionally design the employee experience to improve engagement and performance. By using the design process of discover, define, develop and deliver, you can design and co-create an experience for your employees that will feel positive and affirming to them. Over the past two months, I’ve been writing a series of posts titled How to Design the Employee Experience. If you have been wondering how to get started with employee experience, you should …