Employee feedback - getting started

Employee experience feedback: a quick guide to getting started

Karen Rayner Employee experience, Feedback Leave a Comment

Quick recap: employee experience is everything people perceive, think, feel, do or encounter at work. If this experience is negative it can lead to poor performance, low engagement and unfavorable business results. So you really want EX to be positive, and to make sure, you need to ask employees for their feedback. Getting started with EX feedback Talking to people is one of the best ways to understand what’s going on in your teams. So, don’t worry about investing in tech when you’re first starting your EX journey; just get talking! You can build from there. Talk it out Collecting …

The observer effect is not about cats in boxes

The observer effect:  the surprising role of structured questions

Philip Carden Employee experience, Engagement, Feedback, Motivation

How do we measure things like engagement and experience? We ask questions. But what if asking the question changes the very thing we are trying to measure? Here’s a newsflash: That’s exactly what happens. And it’s not a bad thing — in fact it’s a huge opportunity, because the questions themselves can be subtle but powerful change agents. The observer effect: simply observing a situation or phenomenon necessarily changes that phenomenon (a fact commonly cited in physics). We’re huge fans of open questions, but here are three good reasons why interactions should start with carefully chosen structured questions. Three good reasons that …