A hard truth about engagement

A hard truth about employee engagement

Jason Lauritsen Employee experience, Engagement, Leadership Leave a Comment

There was a point in my career, probably 18 or 20 years or so ago, that I would have argued vehemently that creating a workplace culture that engages employees was vital to sustaining a profitable business. I believed in my heart that it was an imperative. At the time, I was an HR leader working at an organization where my CEO really believed (and invested) in the value of people not only as employees but as human beings with lives beyond work. For me, it was the perfect place to practice HR. While my CEO was pragmatic in how he …

Finding CQ in Leaders

CQ: finding culturally intelligent leaders

Laura-Jane Booker Diversity & inclusion, Leadership Leave a Comment

For a brief introduction to Cultural Intelligence (CQ) please read the first article in this series: Leading diverse teams: the importance of cultural intelligence. Given the growing multi-cultural nature of today’s global business world, it is crucial to develop culturally intelligent leaders. These are leaders who capitalise on the differing opinions, ideas, and tactics that diverse people and teams offer. It is one thing to have a diverse team with differing backgrounds and experiences, but actually using those differences effectively is another thing entirely. Where do you find high CQ leaders?  You’ll be delighted to know that CQ is a …

Lightspeed Graphics #EX18

#EX18 Initiative of the Year: Lightspeed Graphics

Samantha Gadd Employee experience, Leadership, Wellness Leave a Comment

“The benefit of entering the awards is that it’s like a disciplined review – it enables you to pause and reflect on the programme with your team on how it’s all working.” Steve Martin, Lightspeed Graphics Lightspeed Graphics’ Operations Director, Steve Martin, said they were ‘over the moon’ when they first heard their name announced as winners of the EX Initiative of the Year at the Humankind Employee Experience Awards, EX18, in November.  Because they are a relatively young company (they’re just about to celebrate their 2nd birthday), and they are in a highly competitive industry, winning an award like …

eNPS employee engagement

Using eNPS as an indicator of engagement

Kai Crow Employee experience, Engagement, Feedback, Leadership Leave a Comment

Employee NPS (eNPS) is based on Net Promoter Score® (NPS™) by Bain & Company, Satmetrix Systems, Inc., and Fred Reichheld. It’s commonly used as a quick indicator of employee engagement because engaged (and loyal) employees are more likely to recommend their workplace. NPS recap NPS measures customer loyalty by asking: ‘How likely are you to recommend this company to a friend or relative?’ The idea is that loyal customers believe so strongly in the company they’re recommending that they’re willing to put their reputation on the line for it. Friends and relatives are typically the people we feel most strongly …

Effective Leadership Styles

[Infographic] 6 effective leadership styles

Laura-Jane Booker Employee experience, Engagement, Leadership, Motivation Leave a Comment

Leadership style can make or break the success of an organisation, team, or project. While different leadership styles suit different situations, effective styles share one common trait – emotional intelligence (EQ). Daniel Goleman (an EQ expert) proposed that there are 6 effective leadership styles, each stemming from 4 key EQ competencies: self-awareness, self-management, social awareness, and social skills. Coercive/Commanding Lead by force Climate influence: This style has a negative impact on the climate and demotivates employees as it eliminates the opportunity for new ideas, reduces accountability for performance, and destroys the rewards system. Of the 6 styles, coercive is the …

Cultural intelligence

Leading diverse teams: the importance of cultural intelligence

Laura-Jane Booker Diversity & inclusion, Engagement, Leadership 2 Comments

So you’ve probably heard about emotional intelligence (EQ), a key tool in a leader’s toolkit. But what have you heard of cultural intelligence (CQ)? It’s equally important but it’s a largely unrecognised leadership tool. For those unfamiliar with the concept, here’s what you need to know: Components of cultural intelligence CQ is a person’s capability for successful adaptation to new cultural settings. Leaders with high CQ are culturally competent and have the skills, attitude, and behaviours to function and manage effectively in culturally diverse settings. CQ consists of 4 components. Leaders with high CQ will possess all 4 components. Cognitive …

How effective leaders get results

How effective leaders get results

Laura-Jane Booker Employee experience, Engagement, Leadership Leave a Comment

Leaders need to get results: whether revenue growth, return on sales, efficiency, profitability, employee satisfaction, or employee engagement. Quite the task! So how on earth do leaders do it? One way is by influencing the organisation’s climate, which can account for a third of an organisation’s financial performance. How? Glad you asked! Six ways leaders can influence organisational climate Permit Flexibility – give employees the freedom to experiment and take calculated risks to achieve goals without unnecessary restrictions and micromanaging. Flexibility promotes creativity, innovation, and accountability over one’s work. Create Responsibility – give employees control over their own work to …

The alpha female

The plight of the alpha female: why women say they prefer working for men

Sandy Burgham Diversity & inclusion, Leadership, Organizational culture Leave a Comment

Recently a colleague was relaying a conversation she’d had with another woman regarding how they both prefer working for male CEOs. She and her friend had both experienced working for male and female bosses. “We were just saying that female CEOs are always having to prove themselves… the trouble with alpha females …… they have something to prove …and they show their insecurity” she bemoaned. While I like to think I am a good listening ear, I cut her short. In fact, to be honest, I might have even talked over her and started womansplaining what was going on. Over …