Voice of the Employee

Using Voice of the Employee to improve customer experience

Michael Carden Employee experience, Engagement, Feedback Leave a Comment

Most companies understand the value of Voice of the Customer surveys. If you want to know how customers feel and what aspects of customer experience you can improve, you ask them. Makes sense. Voice of the Employee follows a similar philosophy. You ask employees how they feel and what you can improve. They’re most likely going to have some feedback on their employee experience that you can do something with. In the case of front-line staff, they’re also going to hook you up with some information on customers that you wouldn’t otherwise have. Which means VoE is not only good …