Removing stress from feedback

Removing the stress from feedback

Karen Rayner Feedback Leave a Comment

When our brain senses a threat, our body activates a threat response. It’ll go into some form of defensive behavior and lock down most functions that aren’t necessary for survival. It’s what we rely on to keep us alive when we’re confronted by an angry bear. And, as it turns out, when we have to deal with feedback at work. SCARF To illustrate how feedback constitutes a threat, we can take a look at the SCARF framework from David Rock. It lays out a range of things that can trigger a social threat and create stress: Status: talking to a person of higher …

The role of psychological safety in workplace Health & Safety

Karen Rayner Employee experience, Engagement, Feedback, Health & Safety Leave a Comment

For many, ‘safety’ means physical safety: PPE, hazard registers and accident prevention. But psychological safety at work is just as important. “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.” – Amy Edmondson Psychological safety is what enables us to speak up, and to take calculated risks without the fear of reprimand. This matters to workplace Health & Safety initiatives for a number of reasons. Empowerment When people feel psychologically safe they are more comfortable making decisions for themselves. If there’s no policy or procedure for the …