Finding CQ in Leaders

CQ: finding culturally intelligent leaders

Laura-Jane Booker Diversity & inclusion, Leadership Leave a Comment

For a brief introduction to Cultural Intelligence (CQ) please read the first article in this series: Leading diverse teams: the importance of cultural intelligence. Given the growing multi-cultural nature of today’s global business world, it is crucial to develop culturally intelligent leaders. These are leaders who capitalise on the differing opinions, ideas, and tactics that diverse people and teams offer. It is one thing to have a diverse team with differing backgrounds and experiences, but actually using those differences effectively is another thing entirely. Where do you find high CQ leaders?  You’ll be delighted to know that CQ is a …

Effective Leadership Styles

[Infographic] 6 effective leadership styles

Laura-Jane Booker Employee experience, Engagement, Leadership, Motivation Leave a Comment

Leadership style can make or break the success of an organisation, team, or project. While different leadership styles suit different situations, effective styles share one common trait – emotional intelligence (EQ). Daniel Goleman (an EQ expert) proposed that there are 6 effective leadership styles, each stemming from 4 key EQ competencies: self-awareness, self-management, social awareness, and social skills. Coercive/Commanding Lead by force Climate influence: This style has a negative impact on the climate and demotivates employees as it eliminates the opportunity for new ideas, reduces accountability for performance, and destroys the rewards system. Of the 6 styles, coercive is the …

Confessions of a flex worker

Confessions of a flex worker: leading the way to culture change

Donna Jones Diversity & inclusion, Employee experience, Organizational culture Leave a Comment

It’s 6:30 on a Sunday morning and I’ve just tiptoed downstairs, made a coffee and sat down to write. I am Donna Jones and I flex all of the time. I know the business case for flexible working – higher engagement, greater attraction and diversity of applicants, greater employee wellbeing, productivity and safety outcomes etc.  From a retention perspective, workers value their personalised flexible working arrangements over salary increases; women are more loyal when they have this invaluable agreement in place.  All of this sounds great! But why are we, the transport industry, still designing staff rosters around the sole …

Cultural intelligence

Leading diverse teams: the importance of cultural intelligence

Laura-Jane Booker Diversity & inclusion, Engagement, Leadership 2 Comments

So you’ve probably heard about emotional intelligence (EQ), a key tool in a leader’s toolkit. But what have you heard of cultural intelligence (CQ)? It’s equally important but it’s a largely unrecognised leadership tool. For those unfamiliar with the concept, here’s what you need to know: Components of cultural intelligence CQ is a person’s capability for successful adaptation to new cultural settings. Leaders with high CQ are culturally competent and have the skills, attitude, and behaviours to function and manage effectively in culturally diverse settings. CQ consists of 4 components. Leaders with high CQ will possess all 4 components. Cognitive …

How effective leaders get results

How effective leaders get results

Laura-Jane Booker Employee experience, Engagement, Leadership Leave a Comment

Leaders need to get results: whether revenue growth, return on sales, efficiency, profitability, employee satisfaction, or employee engagement. Quite the task! So how on earth do leaders do it? One way is by influencing the organisation’s climate, which can account for a third of an organisation’s financial performance. How? Glad you asked! Six ways leaders can influence organisational climate Permit Flexibility – give employees the freedom to experiment and take calculated risks to achieve goals without unnecessary restrictions and micromanaging. Flexibility promotes creativity, innovation, and accountability over one’s work. Create Responsibility – give employees control over their own work to …

It's called work not awesome

It’s called work, not awesome

Michael Carden Employee experience 1 Comment

In my inbox last week. “I always read your HR posts with interest. They are sometimes very entertaining. I do however struggle to relate them to my job, as all my working years, its been a cat and mouse game of avoiding being shouted at or sacked. I’ve never known an employer that gives the slightest rats arse about what employees might think.” For many, worklife is bleak. Later that week, visiting a clearly still bemused new HR Director of SoMa* start-up. “It’s like the Wizard of Oz. You’re not in Kansas any more when the biggest HR challenge is …

The alpha female

The plight of the alpha female: why women say they prefer working for men

Sandy Burgham Diversity & inclusion, Leadership, Organizational culture Leave a Comment

Recently a colleague was relaying a conversation she’d had with another woman regarding how they both prefer working for male CEOs. She and her friend had both experienced working for male and female bosses. “We were just saying that female CEOs are always having to prove themselves… the trouble with alpha females …… they have something to prove …and they show their insecurity” she bemoaned. While I like to think I am a good listening ear, I cut her short. In fact, to be honest, I might have even talked over her and started womansplaining what was going on. Over …