Active listening in online conversations

Practicing active listening in online conversations

Ruby Kolesky Employee experience, Feedback, Leadership Leave a Comment

I think of myself as a leader being placed somewhere on a value based spectrum, with efficiency on one end and empathy on the other. As an individual contributor, I started my career all the way on the efficiency end of the spectrum. I believed that talking to people about their feelings was a waste of time. Turns out, that’s not true at all. Leaders who value efficiency over empathy tend to sacrifice investing time in relationships with their team members. The result? Ironically, team efficiency is negatively impacted. Why? Because team members who don’t have close relationships with their …

Building resilience in the workplace

Building resilience in the workplace

Karen Rayner Health & Safety, Leadership, Wellness Leave a Comment

Resilience is the ability to adapt and recover – to bounce back – following a challenge or problem. Resilient people respond well to a changing environment, deal with obstacles and move on quickly. Resilient companies do the same. As we work on ways to cope with the impact of Covid-19, it’s the perfect time to ask: how do we build resilience at work? Why is workplace resilience important? You can’t plan for everything.  Take workplace health and safety as an example. The traditional approach is to analyse possible emergencies, threats and hazards, and to document the things people need to …