Shared values for millennials

The truth about millennials: shared values

Jamie Finnegan Employee experience 2 Comments

A strong set of shared company and personal values is important to millennials. Company values are often confused with company culture, but the idea that they’re the same thing is a common misconception. While a company’s culture is fluid and shifts over time, its values do not. Company values are often renamed and tweaked over the years but they tend to define the principles and beliefs outlined by the founders and early crew. This is also true of a person’s values: the beliefs and ideals may change form but the substance remains the same. As a millennial I value technology, …

The Humankind Employee Experience Model

The Humankind Employee Experience Model

Samantha Gadd Employee experience Leave a Comment

Over the last five years Humankind has worked with over 400 businesses and learnt a lot about what it takes to grow. We know the ability to attract and retain the best talent underpins success. We believe the best workplaces in the world have the best employee experiences in the world, and we know successful organisations understand that employee experience drives customer experience and therefore better commercial outcomes. For these reasons, we are excited to share our views on what employee experience is, and more importantly what you can focus on to improve your employee experience and achieve business success. …

Better doesn't mean better for everyone

Better never means better for everyone

Michael Carden Employee experience 1 Comment

Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way. Our personalities, preferences and past experiences all play a role in how we interpret and react to the situations we find ourselves in. So when we talk about employee experience, it’s a bit of a misnomer. There’s no one employee experience; there’s exactly as many experiences as there are employees, and we need to start considering experience …

Employee experience design

Designing engaging employee experiences

Jason Lauritsen Employee experience, Engagement Leave a Comment

Over the past year or so, the phrase “employee experience” has barged its way into conversations about human resources and employee engagement. The more you see the phrase, the easier it is to dismiss as simply a new buzzword; repackaging the same old HR stuff under a new label. Don’t make that mistake. The employee’s experience of work drives their engagement and that engagement level drives their performance.  If we really want to find ways to sustain higher levels of employee engagement and performance, we need to design the work experience to be more engaging. The importance of employee experience design …

Millennials: not all bean bags and free lunches

The truth about millennials: it’s not all bean bags and free lunches

Jamie Finnegan Employee experience, Engagement 3 Comments

Welcome to the first article on millennial employee experience from finder.com.au Head of Talent Jamie Finnegan: part two coming soon! Millennials. I’m sure if you’re reading this you’ve heard all about them. They’re born between the early-1980s and mid-1990s and they account for a large proportion of the modern-day workforce. They struggle to get out of bed, make breakfast for themselves, and they’d rather eat avocado on toast than save for a mortgage… I’ve attended and spoken at a lot of events over the past year or so and millennials seem to be a fairly hot topic of discussion. The …

EX18 Awards NZ

EX18: NZ’s First EVER Employee Experience Awards

Karen Rayner Employee experience, Joyous Labs 1 Comment

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on! The awesome guys at Humankind will be launching New Zealand’s first ever Employee Experience Awards in 2018 in partnership with Joyous. The EX18 Awards, which celebrate organisations throughout New Zealand who are leading the way delivering exceptional experiences to their people and therefore known as the best employers in the country, will be launching 3rd June, with the overall winners announced 8th November. Founder of Humankind, Samantha Gadd, is passionate about …

Employee experience 101

Employee Experience 101

Karen Rayner Employee experience Leave a Comment

Employee experience is kind of a big deal, and we all know it. It might not be the future of HR (though it probably is), but it’s something everyone needs to pay attention to. And while it might sound like the sort of thing that involves catered breakfasts and foosball tables, it’s significantly more complex. So, for the uninitiated, what exactly is employee experience? And what isn’t it? Employee experience defined There’s no single universally accepted definition of employee experience, but everyone’s on pretty much the same page. Basically everything about work that makes employees think or act a certain …

Open source employee engagement

Open source employee engagement

Karen Rayner Employee experience, Engagement, Joyous Labs, Open source Leave a Comment

Employee engagement has become an industry centered around surveys. Companies compete on who has the best, the biggest, the most comprehensive solution – despite the fact there’s not much difference between any of them. After all, there’s only so many ways to ask employees how engaged they are in their work… Because survey companies are competing on proprietary knowledge, a couple of things are going to happen. Firstly they need to find a special something that sets them apart from the competition, which requires R&D. Then they need to hire sales and marketing guys to tell everyone what that difference …

Fairness is an employee experience thing

Fairness is an employee experience thing

Philip Carden Employee experience, Engagement, Rewards & recognition 3 Comments

Fairness is a thing. More of a thing than it used to be. A thing with the ability to upset elections and change voting patterns. Democracy has delivered a few well-deserved reminders of late that people really do care about fairness. Those people are voters and customers. They are also employees. The science of measuring of employee engagement and mood is well-established. And while it is straightforward to demonstrate the connection between engagement and enterprise value, it’s  difficult to translate better measurements into building a better employee experience. It often feels like we get tied up in theory and reporting …

The observer effect is not about cats in boxes

The observer effect:  the surprising role of structured questions

Philip Carden Employee experience, Engagement, Feedback, Motivation

How do we measure things like engagement and experience? We ask questions. But what if asking the question changes the very thing we are trying to measure? Here’s a newsflash: That’s exactly what happens. And it’s not a bad thing — in fact it’s a huge opportunity, because the questions themselves can be subtle but powerful change agents. The observer effect: simply observing a situation or phenomenon necessarily changes that phenomenon (a fact commonly cited in physics). We’re huge fans of open questions, but here are three good reasons why interactions should start with carefully chosen structured questions. Three good reasons that …

The anonymity paradox

The Anonymity Paradox

Michael Carden Employee experience, Engagement, Feedback 1 Comment

Communication is a spectrum. On the left is face to face. On the right is a YouTube comment section. In the middle are all manner of different ways of connecting. Bluetooth phone calls while driving. Group WhatsApp with those folk you met at a festival. Teleconferences where one dude is at an airport and only ever remembers to press mute before he starts talking. Each of these different ways of communicating has its own rules of acceptable behavior. There’s probably things you’d say in an email that you’d not say face to face. I’ve certainly found myself on written rants …