Celebrating culture

Celebrating culture together, alone

Karen Rayner Employee experience, Engagement, Organizational culture Leave a Comment

Like many workplaces, Joyous has had a few team milestones since we’ve been in lockdown. Team lunches, birthdays, customer wins, award nominations, anniversaries… and it’s obviously not as easy to come together and celebrate those as it once was. We’ve lunched together over Zoom, we live-Slacked the awards announcements, we play party games on Friday afternoon, but it’s not quite the same. We’ve had to put just a little bit more effort into making things work. Re-imagining milestone celebrations For the first couple of two-year anniversaries this year we were in the office. There were (amazing) animal balloons. Virtual balloons …

Genesis launching in lockdown

Launching in lockdown: Genesis

Karen Rayner Engagement, Feedback, Leadership, Wellness Leave a Comment

The world’s changed a lot since we first started working with Emma-Kate Greer and Tamara Sallis from Genesis, an energy company in New Zealand. Genesis has over 1,000 employees spread across the country in a wide range of roles including retail, wholesale operations, delivery and customer service. It’s an essential service provider, so work continues for the Genesis team even under lockdown conditions – the electricity must flow. This week Emma-Kate and Tamara launched Joyous across Genesis, and used the launch as an opportunity to send Covid-19 check-in questions to the entire team. So to see how well the launch …

For engaging comms go mobile

Want more engaging comms? Go mobile.

Karen Rayner Diversity & inclusion, Employee experience Leave a Comment

Want to be able to talk to all of your employees? Prepare to go mobile. Most adults own a cell phone, so it follows that most workers will have a mobile device of some kind. And we always have them close at hand. The average person checks their phone 110 times a day, and frontline workers use messaging apps up to six times a day. Great news, right? We can just use mobile channels to communicate with workers and get a read on engagement. Not so fast. Communication in companies isn’t fabulous to begin with: 80% of US employees feel …

Employee feedback - getting started

Employee experience feedback: a quick guide to getting started

Karen Rayner Employee experience, Feedback Leave a Comment

Quick recap: employee experience is everything people perceive, think, feel, do or encounter at work. If this experience is negative it can lead to poor performance, low engagement and unfavorable business results. So you really want EX to be positive, and to make sure, you need to ask employees for their feedback. Getting started with EX feedback Talking to people is one of the best ways to understand what’s going on in your teams. So, don’t worry about investing in tech when you’re first starting your EX journey; just get talking! You can build from there. Talk it out Collecting …

Invisible employees

Engaging invisible employees

Karen Rayner Employee experience, Engagement Leave a Comment

You can’t be inclusive if you’re exclusive We’re all striving for an inclusive organizational culture. We want work to be a place where everyone feels heard, and valued, and everyone has the chance to contribute. But when we say ‘everyone’, do we really mean everyone? All people are included, but some are more included than others. A retail chain has a lot of moving parts. There’s head office, with HR and marketing and accounting staff. There are stores, with sales associates and security and inventory managers. There are warehouses, with stock handlers, forklift operators and truck drivers. There are people …

The EX Genome Project

The Employee Experience Genome Project

Karen Rayner Employee experience Leave a Comment

In December 2018 we launched a little something that’s really going to help companies measure and manage employee experience and engagement. It’s quite exciting. It’s definitely comprehensive. But before we get into it, a bit of background on why it was so necessary. A little history of the employee survey industry In engineering terms, a black box is a device defined only by its input and output; you don’t need to know what’s going on inside it. This is how the employee survey industry has historically worked. You put in a long list of employee questions, and out of it …

We need to have a conversation about engagement

Karen Rayner Employee experience, Engagement, Feedback Leave a Comment

Numbers are easy*. Anyone can take an employee survey and make something of it: response rate is obvious, unhappy and engaged answers easily coded. We can chart results and turn them into reports and pretty infographics with a bare minimum of effort. 77% of employees hate the food in the cafeteria! 31% of millennials in Townsville stay for the beanbags! Numbers, saving us from too much thinking since forever. Unfortunately, numbers are also simple. Surveys in particular condense a whole heap of potentially mind-blowing information into a single, easily digestible figure. Say I discover that only 31% of employees think …

EX18 Awards NZ

EX18: NZ’s First EVER Employee Experience Awards

Karen Rayner Employee experience, Joyous Labs 1 Comment

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on! The awesome guys at Humankind will be launching New Zealand’s first ever Employee Experience Awards in 2018 in partnership with Joyous. The EX18 Awards, which celebrate organisations throughout New Zealand who are leading the way delivering exceptional experiences to their people and therefore known as the best employers in the country, will be launching 3rd June, with the overall winners announced 8th November. Founder of Humankind, Samantha Gadd, is passionate about …

Employee experience 101

Employee Experience 101

Karen Rayner Employee experience Leave a Comment

Employee experience is kind of a big deal, and we all know it. It might not be the future of HR (though it probably is), but it’s something everyone needs to pay attention to. And while it might sound like the sort of thing that involves catered breakfasts and foosball tables, it’s significantly more complex. So, for the uninitiated, what exactly is employee experience? And what isn’t it? Employee experience defined There’s no single universally accepted definition of employee experience, but everyone’s on pretty much the same page. Basically everything about work that makes employees think or act a certain …

Open source employee engagement

Open source employee engagement

Karen Rayner Employee experience, Engagement, Joyous Labs, Open source Leave a Comment

Employee engagement has become an industry centered around surveys. Companies compete on who has the best, the biggest, the most comprehensive solution – despite the fact there’s not much difference between any of them. After all, there’s only so many ways to ask employees how engaged they are in their work… Because survey companies are competing on proprietary knowledge, a couple of things are going to happen. Firstly they need to find a special something that sets them apart from the competition, which requires R&D. Then they need to hire sales and marketing guys to tell everyone what that difference …