ROI of EX

The ROI of employee experience

Matt Johns Employee experience 3 Comments

All too often we hear business and public-sector leaders talk about how important their people are to their respective organisations. In fact, I suspect most who read this article would have heard phrases like “our greatest asset is our people”. Then why is it that so few choose to invest in creating truly great employee experiences? The answer, more often than not, is that this kind of investment is never seen as urgent, and more importantly, the ROI of employee experience is challenging to calculate. The reality is investing in your employee experience is likely to be one of the …

Guide to designing employee experience

Getting started with employee experience design

Jason Lauritsen Employee experience Leave a Comment

The reason I’m so bullish about the concept of employee experience design is that EX is proactively actionable, whereas traditional employee engagement practices are largely reactive. Organizations can intentionally design the employee experience to improve engagement and performance. By using the design process of discover, define, develop and deliver, you can design and co-create an experience for your employees that will feel positive and affirming to them. Over the past two months, I’ve been writing a series of posts titled How to Design the Employee Experience. If you have been wondering how to get started with employee experience, you should …

12 Step Program for Culture Change

Your 12 step program for organizational culture change

Sandy Burgham Diversity & inclusion, Employee experience, Organizational culture Leave a Comment

I was curious when approached to contribute to EX Journal as usually I am banging on about Diversity and Inclusion. Yes, remember that? Or was that “soooo last year”?  Certainly I detect that it’s a lot more fun hanging with the cheery folk chatting about EX. It feels, well, a tad more millennial. I mean, all this obsessing over diversity statistics has lead to nothing but the jaw-dropping climactic revelation by the WE Forum earlier this year that it will take 217 years for the global gender gap to close. Gosh, what do we do now? Keep talking, shut up, …

Happy Branding

The truth about employer branding

Robin Schooling Employee experience Leave a Comment

We can talk all day about employer branding – and we often do. My friend Lars Schmidt has a definition that I like (and shamelessly use): “Your employer brand, at its core, is the shared values and employee experiences of your organization.” The important part of that definition, in my estimation, is “employee experiences”: the most critical and often overlooked part of the equation. Branding is often the sparkly part of HR. There are keynote speakers talking about it, talent acquisition experts in charge of Employer Branding departments, and loyal devotees acting like evangelical preachers while rolling out EB initiatives …

No-one comes to work to do a bad job

Michael Carden Employee experience 1 Comment

I’d been trying to flesh out a collab story on employee experience (EX) with Laurie Ruettimann for weeks. This is as far as we got: “I’m not sure if I buy into the whole concept of EX. Now, I’m an idiot. But if we keep asking employers to solve problems, we perpetuate a system that always lets employees down. When do we say that it’s up to employees to own their EX, and that the best companies will listen?” For those who don’t know Laurie, she’s the original HR disruptor. When I first met her, I think she just wanted …

Meaningful work

The meaning of meaningful work

Tim Sackett Employee experience, Engagement 3 Comments

There is this widely held belief by a great number of HR pros that to have true employee engagement, your employees must feel like they have meaningful work. I don’t necessarily disagree with that thought process. The problem is, well-meaning HR pros have taken this concept and started to cram social platforms down their employees’ throats. They misinterpret ‘meaningful’ as meaning ‘as an employer we must support social causes so our employees see we are giving back’. What about those companies that put big money and volunteer hours towards things like Habitat for Humanity?  Great cause, right?  I worked for …

Shared values for millennials

The truth about millennials: shared values

Jamie Finnegan Employee experience Leave a Comment

A strong set of shared company and personal values is important to millennials. Company values are often confused with company culture, but the idea that they’re the same thing is a common misconception. While a company’s culture is fluid and shifts over time, its values do not. Company values are often renamed and tweaked over the years but they tend to define the principles and beliefs outlined by the founders and early crew. This is also true of a person’s values: the beliefs and ideals may change form but the substance remains the same. As a millennial I value technology, …

The Humankind Employee Experience Model

The Humankind Employee Experience Model

Samantha Gadd Employee experience Leave a Comment

Over the last five years Humankind has worked with over 400 businesses and learnt a lot about what it takes to grow. We know the ability to attract and retain the best talent underpins success. We believe the best workplaces in the world have the best employee experiences in the world, and we know successful organisations understand that employee experience drives customer experience and therefore better commercial outcomes. For these reasons, we are excited to share our views on what employee experience is, and more importantly what you can focus on to improve your employee experience and achieve business success. …

Better doesn't mean better for everyone

Better never means better for everyone

Michael Carden Employee experience 1 Comment

Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way. Our personalities, preferences and past experiences all play a role in how we interpret and react to the situations we find ourselves in. So when we talk about employee experience, it’s a bit of a misnomer. There’s no one employee experience; there’s exactly as many experiences as there are employees, and we need to start considering experience …

Employee experience design

Designing engaging employee experiences

Jason Lauritsen Employee experience, Engagement Leave a Comment

Over the past year or so, the phrase “employee experience” has barged its way into conversations about human resources and employee engagement. The more you see the phrase, the easier it is to dismiss as simply a new buzzword; repackaging the same old HR stuff under a new label. Don’t make that mistake. The employee’s experience of work drives their engagement and that engagement level drives their performance.  If we really want to find ways to sustain higher levels of employee engagement and performance, we need to design the work experience to be more engaging. The importance of employee experience design …

Millennials: not all bean bags and free lunches

The truth about millennials: it’s not all bean bags and free lunches

Jamie Finnegan Employee experience, Engagement 3 Comments

Welcome to the first article on millennial employee experience from finder.com.au Head of Talent Jamie Finnegan: part two coming soon! Millennials. I’m sure if you’re reading this you’ve heard all about them. They’re born between the early-1980s and mid-1990s and they account for a large proportion of the modern-day workforce. They struggle to get out of bed, make breakfast for themselves, and they’d rather eat avocado on toast than save for a mortgage… I’ve attended and spoken at a lot of events over the past year or so and millennials seem to be a fairly hot topic of discussion. The …

Response rate matters

Why response rate matters more than score

Michael Carden Engagement Leave a Comment

Pop quiz! What’s going to be more useful to you in the long run: a high engagement survey score with a low response rate, or a low engagement score with a high response rate? High engagement is good, right? Low is bad? You want to know if you have a highly engaged workforce, so you need as many survey responses as you can get. Ideally 100%. Definitely more than the 10-15% you can expect from surveying complete strangers. Response rate matters. Surveys are an average of opinions… of those who bother responding When do you leave a hotel review online? …

EX18 Awards NZ

EX18: NZ’s First EVER Employee Experience Awards

Karen Rayner Employee experience, Joyous Labs 1 Comment

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on! The awesome guys at Humankind will be launching New Zealand’s first ever Employee Experience Awards in 2018 in partnership with Joyous. The EX18 Awards, which celebrate organisations throughout New Zealand who are leading the way delivering exceptional experiences to their people and therefore known as the best employers in the country, will be launching 3rd June, with the overall winners announced 8th November. Founder of Humankind, Samantha Gadd, is passionate about …

Employee experience 101

Employee Experience 101

Karen Rayner Employee experience Leave a Comment

Employee experience is kind of a big deal, and we all know it. It might not be the future of HR (though it probably is), but it’s something everyone needs to pay attention to. And while it might sound like the sort of thing that involves catered breakfasts and foosball tables, it’s significantly more complex. So, for the uninitiated, what exactly is employee experience? And what isn’t it? Employee experience defined There’s no single universally accepted definition of employee experience, but everyone’s on pretty much the same page. Basically everything about work that makes employees think or act a certain …