Better doesn't mean better for everyone

Better never means better for everyone

Michael Carden Employee experience 1 Comment

Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way. Our personalities, preferences and past experiences all play a role in how we interpret and react to the situations we find ourselves in. So when we talk about employee experience, it’s a bit of a misnomer. There’s no one employee experience; there’s exactly as many experiences as there are employees, and we need to start considering experience …

Employee experience design

Designing engaging employee experiences

Jason Lauritsen Employee experience, Engagement Leave a Comment

Over the past year or so, the phrase “employee experience” has barged its way into conversations about human resources and employee engagement. The more you see the phrase, the easier it is to dismiss as simply a new buzzword; repackaging the same old HR stuff under a new label. Don’t make that mistake. The employee’s experience of work drives their engagement and that engagement level drives their performance.  If we really want to find ways to sustain higher levels of employee engagement and performance, we need to design the work experience to be more engaging. The importance of employee experience design …

Millennials: not all bean bags and free lunches

The truth about millennials: it’s not all bean bags and free lunches

Jamie Finnegan Employee experience, Engagement 3 Comments

Welcome to the first article on millennial employee experience from finder.com.au Head of Talent Jamie Finnegan: part two coming soon! Millennials. I’m sure if you’re reading this you’ve heard all about them. They’re born between the early-1980s and mid-1990s and they account for a large proportion of the modern-day workforce. They struggle to get out of bed, make breakfast for themselves, and they’d rather eat avocado on toast than save for a mortgage… I’ve attended and spoken at a lot of events over the past year or so and millennials seem to be a fairly hot topic of discussion. The …

EX18 Awards NZ

EX18: NZ’s First EVER Employee Experience Awards

Karen Rayner Employee experience, Joyous Labs 1 Comment

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on! The awesome guys at Humankind will be launching New Zealand’s first ever Employee Experience Awards in 2018 in partnership with Joyous. The EX18 Awards, which celebrate organisations throughout New Zealand who are leading the way delivering exceptional experiences to their people and therefore known as the best employers in the country, will be launching 3rd June, with the overall winners announced 8th November. Founder of Humankind, Samantha Gadd, is passionate about …

Employee experience 101

Employee Experience 101

Karen Rayner Employee experience Leave a Comment

Employee experience is kind of a big deal, and we all know it. It might not be the future of HR (though it probably is), but it’s something everyone needs to pay attention to. And while it might sound like the sort of thing that involves catered breakfasts and foosball tables, it’s significantly more complex. So, for the uninitiated, what exactly is employee experience? And what isn’t it? Employee experience defined There’s no single universally accepted definition of employee experience, but everyone’s on pretty much the same page. Basically everything about work that makes employees think or act a certain …

The observer effect is not about cats in boxes

The observer effect:  the surprising role of structured questions

Philip Carden Employee experience, Engagement, Feedback, Motivation

How do we measure things like engagement and experience? We ask questions. But what if asking the question changes the very thing we are trying to measure? Here’s a newsflash: That’s exactly what happens. And it’s not a bad thing — in fact it’s a huge opportunity, because the questions themselves can be subtle but powerful change agents. The observer effect: simply observing a situation or phenomenon necessarily changes that phenomenon (a fact commonly cited in physics). We’re huge fans of open questions, but here are three good reasons why interactions should start with carefully chosen structured questions. Three good reasons that …